When I was a student, my only real faculty contact came from my professors. Sure, there were all these other people out there with titles like "dean" and "department chair" and "provost" but I never had any dealings with them, nor did I have any idea what they did. I had no concept of departmental politics or inter-departmental territorial disputes; I couldn't see beyond the exam next week.
Now, as a faculty, I see all this stuff (even though I sometimes wish I didn't... sort of like if you enjoy eating sausage and then see how it gets made). But it occurs to me that it's still off the radar of most students (and, indeed, most industry professionals who have some dealings with educators).
I'm not sure what, if anything, to do about it. Part of me feels like students should probably at least know who the dean of their department is and why that matters. Maybe the non-teaching faculty should do more to have contact with students in informal settings (not that they would necessarily have the time, with their overloaded schedules)? Or maybe the teachers who have a lot of student contact should speak a little bit about departmental issues in their classes so that the whole thing is a little more transparent?